GS2 · UPSC Mains
A. While traditional ethics has focussed on notions of justice, fair allocation and obligations, ethics of care emphasise maintaining connectedness and promoting care. Which of the above two ethical perspectives is more suitable for guiding ethical decision making in the context of public services. Explain your position with suitable examples. (150 words, 10 marks) B. What does the term "quality" mean in service delivery. What are the components of service quality and indicate ways and means for ensuring total quality in terms of efficiency, economy and effectiveness? (150 words, 10 marks)
| Topper | Rank | Source | Copy |
|---|---|---|---|
| Neelesh Goyal | — | NextIAS | p.5 |
| Ankur Tripathi | — · 2024 | Nextias | p.8 |
| Komal Punia | — | Nextias | p.8 |