GS4 · UPSC Mains

Raj comes from a very poor family and due to financial constraints, he had to compromise on his higher education. But, he was hard-working and started earning during his college days to support his family. He made his career in the customer support department and due to his integrity and hard work, he was promoted. Recently, he got a job offer from a very prominent ed-tech company. He happily accepted the offer, as the company was offering a significant salary hike as well as promotion to a Team Lead position. Raj was really happy with this new job and felt that his hard work of many years had finally paid off. The significant salary jump in his new job would also help him sponsor the education of his younger sister. But, within a few months of joining, Raj realized that something was wrong with the business practices of the company. His customer support team frequently received calls from parents of poor students who complained about the company misleading them on loans or financing options for the various expensive courses. After going into some details, he realized that the sales team of his company was indulging in malpractices to lure poor parents to buy courses for their children. He informed this to the head of his department but the head did not seem concerned. Some of his colleagues informed him that this is a normal practice in the ed-tech industry to achieve sales targets. Further, he was also informed that due to the recent funding crunch in start-ups, the company is under severe pressure to show profits, else there will be mass layoffs. (a) Identify the ethical issues associated with the case above. (b) Under the given conditions, what are the options available to Raj? (c) Critically evaluate each of these options. (d) What course of action should Raj adopt? Justify with valid reasons.

2 toppers answered this

GS4 · Case studies on the above issues GS4 · Aptitude & foundational values for civil service — integrity, impartiality, non-partisanship, objectivity, dedication, empathy, tolerance & compassion

See this question on Topper's Copy by Hashin →

More GS4 questions →