GS4 · UPSC Mains

You are the Head of Human Resources in a prestigious IT company known for its high-profile clients and “innovative” work culture. The company takes pride in productivity, strict discipline, and fast-paced delivery cycles. However, over the past few months, there has been a surge in anonymous complaints about Verbal humiliation during team meetings, Unreasonable working hours, Hostile treatment of women employees, especially interns and fresh recruits. The center of many complaints is Mr. Rohan Mehta — a brilliant but autocratic team lead. He has a history of delivering projects ahead of schedule and is celebrated by top management as a “visionary performer.” His team, however, is showing signs of burnout, absenteeism, and silent resignations. One day, a junior employee, Ms. Arpita Sharma, approaches you in confidence. She alleges that Rohan often yells at team members publicly, calls them “incompetent,” A former intern had a mental breakdown and quit the industry entirely after being constantly micromanaged and belittled. Most employees are afraid to speak up because they fear being marked as “non-performers” or losing recommendation letters. She does not want to file a formal complaint but wants assurance that someone in the system still cares. Meanwhile, senior leadership is preparing for an upcoming merger, and you are told: “We cannot afford disruptions right now. Don’t investigate our best performer. These are just exaggerated startup-style growing pains.” The CEO also feels that Rohan’s style may be harsh, but this is a high-pressure industry. If people can’t handle it, they’re not meant for leadership. You are at a moral crossroads. (a) Identify the ethical issues involved in this case. (b) What are the potential long-term consequences of this work culture? (c) As the HR Manager, how would you protect Arpita’s identity, ensure justice, and also balance company goals? (d) If you were the CEO, how would you address a culture that normalizes fear and overwork without directly confronting top performers? (20 marks, 250 words)

20 marks · 250 words · 2 toppers answered this

GS4 · Case studies on the above issues GS4 · Probity in governance — concept of public service; philosophical basis; information sharing & transparency; RTI; codes of ethics; work culture; service delivery; corruption; challenges

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