GS4 · UPSC Mains
The Citizens' Charters initiative was a response to the quest for solving the problems, which a citizen encountered, day in and day out, while dealing with the organisations providing public services. But the introduction and implementation of Citizens' Charters in the government of India has been difficult due to the old bureaucratic set up and the rigid attitudes of the work force. Discuss the major obstacles that have been encountered in implementing the Citizens' Charter initiative. (Answer in 150 words)
GS4 · Attitude — content, structure, function; influence & relation with thought & behaviour; moral & political attitudes; social influence & persuasion