GS4 · UPSC Mains
You are working as an Assistant Librarian in a State University for ten years. In the last ten years, you had witnessed the growth of the university in all academic and research areas. As the university expanded, it commissioned new departments and research labs, launched new courses and hired new staff. With new academic courses coming in, the library also grew in terms of books, periodicals and online research facilities. The library needed a new team, and it brought in contractual staff. One such contractual library counter staff was Pallavi, who was with the library for four years. She was a diligent staff, meticulous in record-keeping and courteous in public dealings. But somehow the Librarian Mr Thakur had taken a personal dislike to her. He never lost an occasion to insult Pallavi even in the presence of students publicly. Pallavi never complained about this harassment as being a widowed single mother she needed the job, and she didn't want to give any reason to Mr Thakur to dismiss her. One day things went a little out of line with Mr Thakur verbally abusing Pallavi in front of the entire staff. You couldn't bear it, and you wanted to intervene, but you didn't. But the next day when reached the library with your guilty and troubled conscience, you talk to Pallavi and decide to help her. 1. What are the issues involved in the above case? 2. What are the options Pallavi has? How should she navigate the issues with Mr Thakur? 3. What do you think is the problem with Mr Thakur, is it a lack of emotional intelligence or something else? 4. How do you think you will be able to help Pallavi?
GS4 · Case studies on the above issues GS4 · Emotional intelligence — concepts, utilities & application in administration & governance
| Topper | Rank | Source | Copy |
|---|---|---|---|
| Medha Anand | AIR 13 | Nextias | p.47 |
| Srishti Mishra | AIR 95 | Nextias | p.47 |
| Medha Anand | — | Nextias | p.47 |